Regulatory Framework
Complete regulatory and legal information for the Cryptiva platform operated by Cryptiva LLC, including company identification, registration status, and consumer protections.
Cryptiva LLC is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business under 31 C.F.R. § 1022.380. As a registered MSB, the Company maintains a written Anti-Money Laundering program in compliance with the Bank Secrecy Act (BSA), 31 U.S.C. § 5311 et seq., and implementing regulations at 31 C.F.R. Part 1022.
BSA compliance obligations include maintaining a written AML program, filing Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs) as required, retaining records for the periods specified by regulation, and implementing a Customer Identification Program (CIP) in accordance with applicable requirements.
The Company complies with the requirements of the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act (USA PATRIOT Act), Pub. L. 107-56. This includes maintaining a Customer Identification Program, conducting enhanced due diligence where required, and complying with information-sharing requests under Section 314 of the Act.
Money transmission services may require licensing under state law in addition to federal registration. Cryptiva LLC maintains state licensing as required by applicable state money transmission laws. Services may not be available in all states. Users are responsible for determining whether services are available in their jurisdiction before opening an account.
The Company screens all accounts and transactions against the Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List and other applicable sanctions lists. Accounts or transactions involving sanctioned parties are blocked and reported as required by law.
All accounts require identity verification before trading or wallet services are accessible. Users must provide a government-issued photo ID, date of birth, residential address, and taxpayer identification number where required. No account may be used by a person other than the verified account holder. There are no exceptions to the identity verification requirement.
All transactions on the Cryptiva platform are subject to automated and manual monitoring for indicators of money laundering, terrorist financing, and other financial crime. Transaction patterns, amounts, and frequencies are evaluated against defined risk indicators. Transactions triggering alerts are reviewed by the compliance team before processing or after the fact as appropriate.
Cryptiva LLC files Suspicious Activity Reports (SARs) with FinCEN as required under 31 C.F.R. § 1022.320. SAR filings are confidential. The Company is prohibited by law from disclosing to any person that a SAR has been filed or is under consideration with respect to their account or transactions.
The Cryptiva platform does not permit anonymous transactions. Every transaction is associated with a verified account. There is no mechanism for conducting transactions without a verified identity on file. This requirement applies to all platform activity without exception.
Cryptocurrency involves substantial risk of loss. The value of digital assets can decrease significantly and rapidly, and you may lose some or all of the value of your investment. Past performance is not indicative of future results. Digital assets are not legal tender, are not backed by any government, and accounts and value balances are not subject to FDIC or SIPC protections. Not FDIC insured. Not bank guaranteed. Cryptiva does not provide investment advice. Nothing on this platform constitutes a recommendation to buy, sell, or hold any digital asset. You are solely responsible for your trading decisions. Services not available in all states.
If you believe an error has occurred in connection with a transaction on the Cryptiva platform, you should contact us as soon as possible at support@cryptiva.co.com or +1 (817) 303-4653. Provide your account information, a description of the suspected error, and the dollar amount involved. We will investigate and respond within the timeframe required by applicable law. You may have rights under state money transmission laws regarding error resolution. Information about your specific rights is provided at the time of transaction.
Complaints about the Cryptiva platform may be submitted in writing to Cryptiva LLC at 2900 W Pioneer Pkwy, Dalworthington Gardens, TX 76013, or by email at support@cryptiva.co.com. We will acknowledge receipt of your complaint and work to resolve it in a timely manner. If you are not satisfied with our response, you may have the right to file a complaint with your state's money transmission regulator or with FinCEN.
Cancellation rights for money transmission transactions vary by state. Under applicable state money transmission laws, you may have the right to cancel a transaction within a defined period and receive a full refund. Specific cancellation rights and procedures are disclosed at the time of each transaction. To exercise cancellation rights, contact us immediately at support@cryptiva.co.com or +1 (817) 303-4653.
Cryptiva LLC collects and uses personal information as described in the Cryptiva Privacy Policy, available at privacy.html. Personal information is collected for account management, regulatory compliance, and security purposes. We do not sell personal information. Information is shared with third parties only as required by law or as necessary to provide platform services.
California residents have rights under the California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq. These rights include the right to know what personal information is collected and how it is used, the right to request deletion of personal information subject to legal retention requirements, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising CCPA rights.
To exercise CCPA rights, submit a verifiable consumer request to support@cryptiva.co.com or by mail to Cryptiva LLC, 2900 W Pioneer Pkwy, Dalworthington Gardens, TX 76013. We will respond within 45 days as required by the CCPA.